Merchant Agreement

Updated as of: July 24th, 2025

This Merchant Agreement and the rights and obligations contained in it are in addition to and are incorporated into the Terms of ServiceTerms of Service Terms of Service, Privacy Policy Privacy Policy, or our Purchase Policy. Purchase Policy. If there is any inconsistency between the Terms of Service and this Merchant Agreement, this agreement will control.

Please read this entire Merchant Agreement and our Terms of Service thoroughly, as they may affect your rights.

1. We, along with our services

Who We Are:Inc. ("Eveenty", "we", "us," and "our") is a totally integrated event, marketing, and client relationship management platform that connects Attendees, Organizers, Vendors, and Sponsors through Events. Eveenty is a Canadian corporation with its principal place of business at 100-101 The Queensway, Toronto, ON M6S 5B3.
Services:Provides Organizer Services (defined below) to Organizers and Vendor Business Services (defined below) to Vendors through our Platform (the "Services"). Organizers and Vendors (who engage in Vendor Business Services) are collectively referred to as "Merchants" in this Merchant Agreement. Attendees and Vendors (who engage(s) in Vendor Services, Vendor Services, and Sponsor Services) are collectively referred to as "Consumers" in this Merchant Agreement. All Eveenty Services will be provided as we determine is necessary.
Organizer Services:Provides Ticketing Services, Vendor Services, Sponsor Services, and Marketing and Operational Services (defined below) to eligible Organizers (the "Organizer Services"). Through Organizer Services, Organizers may host Events and can be connected to Consumers.

Ticketing Services:Provides an avenue for Organizers to sell tickets and registrations of their Events to Attendees, and receive payments for their Events through our Services (the 'Ticketing Services').
Vendor Services:Provides an avenue for Organizers to sell booths at their Events to Vendors, and receive payments for their Events through our Services (the 'Vendor Services').
Sponsor Services:Provides an avenue for Organizers to sell sponsorships at their Events to Sponsors, and receive payments for their Events through our Services (the 'Sponsor Services').
Marketing and Operational Services:Also provides Organizers with marketing and promotion services as well as onboarding support and account management (the 'Marketing and Operational Services').

Vendor Business Services:Provides an avenue for Vendors to sell their products or services using our Services directly to Attendees at the Events where they have purchased a booth (the "Vendor Business Services"). Vendor Business Services include an online function to allow Attendees to pre-order their products or services from Vendors in order to effectively skip the line at the Events (the "Skip the Line Services").

2. Merchant Agreement

Purpose and Scope: This Merchant Agreement sets the terms and conditions for your use of Services. Users of Services may be collectively referred to in this Merchant Agreement as "you" or "your". By using Eveenty Services or registering as a Merchant, you are agreeing to the terms and conditions of this Merchant Agreement, the Terms of Service, our Privacy Policy, and our Purchase Policy, without modification, and entering into a binding agreement that governs your use of Services. Do not use Eveenty Services or register as a Merchant if you do not agree to the terms and conditions of this Merchant Agreement, the Terms of Service, our Privacy Policy, or our Purchase Policy.

3. Eligibility for Our Services

Eligibility:To use Services, you must: (a) have the authority to enter into this Merchant Agreement on your own behalf or on behalf of the entity using our Services, (b) comply with our Terms of Service and all applicable laws, rules, and regulations, and (c) review and agree to the Stripe Connected Account Agreement (defined below) and any other required third party information. You submit must be truthful, accurate, and complete, and you must promptly notify us of any changes. We can approve or reject your registration for Services, limit, suspend, or terminate your access to Services, and/or impose transactional limits or payouts at any time, for any reason, with or without notice. We can also change these eligibility requirements at any time.
Registration Data:After registering for Services, we may require you to provide additional information about yourself, the entity you represent (if any), and the principals/beneficial owners of the entity you represent (if any) (collectively, 'Merchant Registration Data'). Merchant Registration Data may include, but is not limited to, current address, doing business as (DBA) names, description of products, website address, bank account or other payment account information, tax identification numbers, dates of birth, passport or driver's license number, country of origin, copies of government identification, and other personal Information. We may use this information to verify your identity, the validity and/or legality of your transactions, and/or whether you qualify to use the Services. You must: (a) promptly provide accurate and complete information and (b) regularly and quickly update this information to make sure it remains accurate and complete.
Disclosure Authorization:We may share Merchant Registration Data, and information about use of the Services with our payment processor partner, Stripe (defined below), and the Payment Schemes (defined in our Purchase Policy) and with your bank or other financial institution. Services involve financial institutions. If Services involve these third parties, you also authorize us to verify your Merchant Registration Data and conduct due diligence on you through third parties, including third-party credit reporting agencies.
Failure to Provide:You are not entitled to receive any payments from the use of Services from Stripe unless and until you provide full and accurate Merchant Registration Data. We reserve the right to suspend or terminate your Account and/or your access to Services, and to withhold any payments otherwise due to you, if we believe that your Merchant Registration Data is inaccurate or incomplete.

4. Suspension and Termination. Survival of Obligations

Suspension and Termination:We may limit, suspend, or terminate your access to Services and/or your ability to receive payments at any time and for any reason, including if:

You become ineligible for the Services or violate any provision of this Merchant Agreement, the Terms of Service, or any other policy applicable to you.
You fail to pay when due any Fees (defined below), including instances in which your credit card is declined or you fail to provide accurate and updated payment information.
Stripe or Payment Schemes refuse to facilitate payments to you or to engage in services involving you.
We suspect any illegal proceedings to attach or garnish any of your funds or property in our possession.
We learn that you have granted a right to assignment of payments to any party, for any reason.

Account Deletion:You may stop participating as a Merchant at any time by deleting your Account in accordance with the Terms of Service. If you delete your Account, you are still bound by this Merchant Agreement and the Terms of Service, as well as any other written agreement you may have with us.
Effect of Termination:If your Account is terminated, we will within a reasonable time, pay any amounts owed to you, as long as the payments are permitted by applicable laws, regulations, and orders. We may hold funds we owe you, pursuant to Section 6.2 ('Deductions, Setoffs, and Reserves'), to make sure that there are no Chargebacks, refunds, credits, returns, Bank Fees, reserves, and other deductions that should be made from the funds we owe you. We will otherwise have no further payment obligations to you. Upon termination of your Account, our obligation to perform services will immediately expire. You will still owe us all Fees associated with the terminated Eveenty Services, and all outstanding fees will become immediately due and payable, even if all of Eveenty Services associated with such fees have not yet been performed.
Continued Obligations:All provisions of this Merchant Agreement that by their nature should survive termination of your Account and/or termination of Services (including your obligations related to refunds, payments, and Chargebacks).

5. Payment Processing

Payment Processor Partner:As part of Services, we help facilitate payment collection and processing for you from Attendees, Vendors, and Sponsors through partnering with a third-party payment processor, Stripe Payment Canada, Ltd. ("Stripe"). You and we are subject to the rules and regulations of Stripe. When you agree to this Merchant Agreement or continue to operate as a Merchant on Platform, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement (the "Stripe Agreements," which Stripe Payments Canada, Ltd. may modify from time to time). For us to enable payment processing through Stripe, you must provide us with accurate and complete information about you and your business, and you authorize us to share it, and transaction information, with Stripe.
Payment Processing:When you use payment processing ('Payment Processing'), we act as your limited payments agent to facilitate payment transactions on your behalf using Stripe. As a limited agent, we process the total value of tickets, booths, sponsorships, and products or services by Vendors purchased by Consumers through your use of our Services ('Proceeds'). In return, you will pay us the Payment Processing Fee ('Payment Processing Fee') for each transaction by an Attendee, Vendor, or Sponsor through our Platform.

7. Stripe Connect Payout

1. Enrollment and Authorization:By enrolling in Stripe Connect through Eveenty, you authorize Eveenty to onboard you as a connected merchant on Stripe and to facilitate payment processing and payouts on your behalf. You agree to provide accurate information and any documents Stripe requires for identity verification and compliance.
2. Instant/Accelerated Payouts:Stripe Connect enables faster access to funds (including instant or accelerated payouts where available). Payout timing is subject to Stripe's terms, network rules, and any hold or reserve policies; Eveenty does not guarantee payout timing beyond Stripe's published capabilities.
3. Service Fee:For access to accelerated payouts and Stripe Connect services, Eveenty will charge a 1.0% Payout Service Fee on each transaction processed through Stripe Connect. This fee will be deducted from the gross transaction amount prior to payout.
4. Refunds, Disputes and Chargebacks:Refunds, disputes, and chargebacks will be handled per Eveenty's and Stripe's policies. If a refund or chargeback reduces funds already paid out, Eveenty may recover such amounts from your account.
5. Compliance and Liability:You are responsible for compliance with applicable laws, your event terms, and prohibited activity. Eveenty and Stripe may suspend payouts or terminate Stripe Connect access for compliance or fraud prevention. Eveenty is not liable for Stripe's service performance or delays.
6. Termination:You may opt out of Stripe Connect via your account settings. Eveenty may suspend or terminate your Stripe Connect access under this agreement or for cause.
7. Updates:Eveenty may update this clause to reflect changes in Stripe services or fees. Material changes will be notified in advance.

Transaction Limits:For risk management, security, or to meet Stripe's requirements, we may, from time to time, determine to impose a transaction limit on the amount of any given transaction that you process through Payment Processing, and you authorize us to reject any transaction over that limit.

Chargebacks and Reversals:Credit card chargebacks and transaction reversals (collectively, "Chargebacks") can occur, including when any Consumer disputes a transaction with a Payment Scheme (defined in our Purchase Policy). As a Merchant, you are responsible for paying and reimbursing us promptly and fully for any Chargebacks, including any reasonable fees and costs associated with the recovery of any losses, in connection with your Proceeds or other payments and in related credit card association, payment processing, pre-presentment, penalty and other fees (together with Chargebacks, "Chargeback Costs") that we or Stripe incur in connection with your Chargebacks.
Payment Scheme Rules:You must comply with the rules and regulations published by the Payment Schemes (the "Payment Scheme Rules"). Depending on your location, you may use different Payment Scheme Rules. The Payment Scheme Rules require, among other things, that you 1) submit only bona fide transactions, 2) limit how you may use the Payment Scheme logos and trademarks and 3) display the Payment Scheme name, address and URL to show that you participate in the Payment Scheme. The Payment Scheme Rules are publicly available for you to review and may change from time to time. We may also be required to update this Merchant Agreement to reflect changes to the Payment Scheme Rules.
Roles and Relationships.

Your Obligations to Consumers:When a Consumer makes a payment and that payment is then processed by Stripe, you will treat it the same as if the Consumer paid you directly. This means that you will sell or provide the Consumer all advertised goods and services as if you had received the Proceeds directly from the Consumer, whether or not you have received or ever receive the Proceeds.
Our Role:We do not and will not provide you with banking, deposit taking, stored value, insurance or any other financial services other than serving as a limited payments agent as described above. Although we may show you a balance of Proceeds in your account, that information merely represents our record of the net amount that we owe to you or that you owe to us and is provided for reporting and informational purposes only. You are not entitled to, and have no ownership or other rights in the balance displayed, until applicable funds are paid out to you in accordance with this Merchant Agreement. You are not entitled to any interest or other compensation associated with such funds pending payout.
We, acting as your agent, are authorized to:

Hold, receive, and disburse funds and your Proceeds to you using Stripe.
Issue refunds to Consumers as set forth in this Merchant Agreement, the Stripe Agreements, and any other Payment Processor Agreement.
Manage and dispute Chargebacks.

Confirmations:When an order is placed by a Consumer and confirmed through our Platform, we generate a confirmation message and issue a unique QR code for tickets or templated contract. You must accept, honor and fulfill all online requests for tickets, vendors, or sponsorships, or products or services pertaining to your use of Services that have been confirmed through the Services. It is your responsibility to verify a Consumer's confirmation number, contract, agreement, and/or any event restrictions prior to the applicable Event.
Escheatment:Payouts will automatically be made to your payment method on file. If, for some reason, we cannot make a payout to that payment method and you fail to provide an updated, approved payout method for a period of time as set forth in applicable unclaimed property laws (e.g., escheatment), we will escheat the amount, after due notice, to the applicable government authority in accordance with applicable laws.

6. Fees, Deductions, and Reserves.

Fees:You must pay all applicable fees for Services (the 'Fees') per transaction you complete through Services, which are categorized by the type of transaction and listed as the following:

When a Vendor purchases a booth(s) from Organizer(s) through Services, Fees constitutes 6.00% of the total cost of the transaction.
When a Sponsor purchases a sponsorship(s) form Organizer(s) through Services, Fees constitutes 6.00% of the total cost of the transaction.
When an Attendee purchases a ticket(s) from an Organizer(s) Service through Services, Fees constitutes 6.00% of the total cost of the transaction or as otherwise specified in the applicable order form provided by Eveenty.
When an Attendee purchases a product(s) or service(s) (including kids activities) from a Vendor(s) through the Skip the Line Services, Fees constitutes 4.00% of the total cost of the transaction with a minimum of $1.49.

Bank Fees:You must pay all applicable fees for Payment Processing Services per transaction (the 'Bank Fees'), which will be retained and remitted to Stripe by
Taxes:For clarity, you are also ultimately and solely responsible for any applicable Taxes (described in Section 8 'Taxes'). Taxes vary by jurisdiction and currency and may change from time to time with respect to transactions that occur following the change, we will retain all applicable Taxes for our own purposes

Deductions, Setoffs, and Reserves.

Deductions and Setoffs:Without limiting Section 6.1 above, we will deduct from the Proceeds and any other Fees that we may allow to be deducted from your Proceeds, and all applicable Taxes. Additionally, we may deduct and retain amounts authorized under this Merchant Agreement and we may set off any outstanding debts, fees, or other amounts that you owe to us under this Merchant Agreement or any other agreement between us among you and us including, without limitation, Costs, refunds, returns, Bank Fees, reserves, and Customer complaints costs ('Other Deductions and Setoffs'). We are not liable to you for any claims resulting from our decision to make Other Deductions and Setoffs. You will only be entitled to payments of the Proceeds after these deductions have been made. If you may exercise our setoff rights against any payout related or unrelated to the amount owed. If the exercise of our setoff right does not fully cover the amount of funds that you owe to us under this Merchant Agreement, then that amount of funds are still owing to us until you have fully satisfied the amount.

At any time we determine is necessary based upon the level (or expected level) of refunds, disputed charges, Chargebacks, customer complaints, allegations of fraud, or changes in your credit profile or the relevant event(s).
As otherwise necessary to secure the performance of your obligations under this Merchant Agreement, or to protect us against illegal, fraudulent, or improper activity.
After a period of sixty (60) days or
You have discharged all obligations under this Merchant Agreement and any affiliated agreement and the applicable periods for refunds, disputed charges, Chargebacks, and complaints have passed.

Reserves:We reserve the right to retain 10.00% of your total Proceeds from your last payment after the conclusion of your applicable Event(s) and any other fees for Eveenty Services that we may elect to fund a reserve:
Buyer-Paid Card Processing & Admin Fee:Buyers paying by card may be charged an additional Card Processing & Admin Fee to cover Eveenty's administrative costs. Merchants receive settlements reflecting standard processor rates and platform fees. Eveenty retains any Card Processing & Admin Fee as disclosed to buyers, applying it in reconciliations, refunds, or chargeback adjustments.

7. Refunds

Handling Refunds:All sales are ultimately made by you, and the Consumers are your customers. You are responsible for the funding and processing of refunds. We may facilitate the processing of refunds to the Consumers on behalf of you, but you must reimburse us for the full refund amounts and any costs incurred by us. Regardless of what payment method is selected, all disputes should be resolved between you and your Consumers. In the event of a dispute, we may try to mediate, but ultimately it is your obligation to settle the dispute. You are the only one responsible for making sure that your Event(s) are ticketed correctly, and that only valid tickets are accepted. Eveenty is not responsible for any fake or invalid tickets, or any costs associated with your decision to accept tickets.
Refund Policy:You must set a refund policy and communicate it to Consumers for your Eveenty Services. You must make sure that your refund policy complies with our Purchase Policy, which is incorporated into this Merchant Agreement. You must apply your refund policy in compliance with our Purchase Policy and this Merchant Agreement. Even if you post a 'no refund' policy, you are required to make refunds in accordance with our Purchase Policy.
Refund and Reimbursement by You:You must refund the Consumers upon reasonable demands for refunds, in accordance with your refund policy. You must also promptly and fully reimburse us for any refunds that we make to your Consumers on behalf of you, except to the extent that the necessity for such refunds is caused by our negligence or willful misconduct.

Chargebacks will result in losses to us in excess of the amount of the underlying transaction. By refunding transactions in advance of a Chargeback, we are mitigating Chargeback losses and/or our damages from your breach of this Merchant Agreement, and you are not entitled to reimbursement for such refunds.

If you do not remit funds to us that are sufficient to cover Specified Refunds, then the amount of such funds shortfall will become due and owing from you to us until you have satisfied the amount in full and such amounts are also subject to the provisions of Section 6.2 'Deductions, Setoffs, and Reserves.'

Non-Refundable Fees:

Eveenty Fees:Except to the extent otherwise required by law, Eveenty Fees for our Services are non-refundable.
Bank Fees:Except to the extent otherwise required by law, Bank Fees for transactions through Eveenty Services are non-refundable.

8. Taxes

Your Tax Responsibility:You are solely responsible for determining which, if any, sales, use, amusement, value added, goods and services, consumption, excise and other taxes, duties, levies and charges (collectively, 'Taxes') apply to your use of Services and to sales you make through Eveenty Services. It is your sole responsibility to, and you will, collect, remit and report correct amounts of all such Taxes to the applicable governmental authorities ('Tax Authorities').
Obligations to Pay Taxes:We are required to collect Taxes from you on the Fees for tickets, booths, sponsorships and products or services by Vendors sold on or through our Services if you reside in a jurisdiction in which we collect Taxes on Fees, and we are required to remit and report any such Taxes collected to the Tax Authorities.
Right to Withhold:We reserve the right to withhold the payment of any amounts that we owe to you and pay such amounts as required by applicable local, state, provincial, national or other law, rule, regulation, judgment or order, in each case as determined by us or to seek later payment from you of any amounts of Taxes collected and remitted by us related to your use of Services.

9. Warranty Disclaimer

We do not warrant the completeness or accuracy of the information published on the platform.Nor do we commit to ensuring that the platform remains available or that the material on the platform is kept up-to-date.
Use of the platform is at your own risk.The platform is provided on an 'as is' and 'as available' basis. Eveenty and its affiliates, suppliers, and partners expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement.

Eveenty and its affiliates, suppliers, and partners make no warranty that:

The platform or any products purchased through the platform will meet your requirements.
The platform will be uninterrupted, timely, secure, or error-free.
There will be no errors in the platform or that we will fix any errors. Any materials obtained through use of the platform are obtained at your own discretion and risk, and Eveenty shall not be responsible for any damage caused to your computer or data or for any bugs, viruses, trojan horses, or other destructive code resulting from use of the platform or any content obtained from the platform.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE.

10. Indemnity and Limitation of Liability

Indemnity:You agree to indemnify and hold harmless Eveenty and its affiliates, suppliers, partners, officers, agents, and employees from and against any claim, demand, losses, damages, or expenses (including reasonable attorney's fees) arising from any User Generated Content, your use of the Platform, your connection to the Platform, your violation of these Terms of Service or your violation of any rights of any third party.
Limitation of Liability:To the fullest extent permitted under law, Eveenty and its affiliates, suppliers and partners have no obligation or liability (whether arising in contract, warranty, tort (including negligence), product liability or otherwise) for any indirect, incidental, special, punitive, or consequential damages or liabilities (including, but not limited to, any loss of data, revenue or profit) arising from or related to your use of the platform or any content provided by or through the platform, even if we have been advised of the possibility of such damages in advance. Some states do not allow the limitation or exclusion of incidental, consequential or other types of damages, so some of the above limitations may not apply to you. Notwithstanding anything to the contrary contained herein, Eveenty's liability and the liability of each of its officers, directors, investors, employees, agents, advertisers, licensors, suppliers, service providers and other contractors to you or any third parties under any circumstance is limited to a maximum amount of $100.

11. Representations and Warranties

Authority:In addition to the representations and warranties throughout this Merchant Agreement, you represent and warrant to us, on behalf of yourself and the entity you represent (if applicable), that:
1. The entity you represent is properly organized and in good standing under applicable laws.
2. You have all the power and authority necessary to enter into this Merchant Agreement and to fulfill your obligations.
3. Entering into and performing under this Merchant Agreement will not cause you to breach any laws, rules, court orders, or other agreements that you must follow.
4. You have the full authority and legal power to bind the entity you represent to this Merchant Agreement.

12. Miscellaneous

Interpretation:Headings are inserted for the convenience of the parties only and are not to be considered when interpreting this Agreement. When we say 'may,' has the right, is permitted, is authorized, or is allowed to do something in this Merchant Agreement, it means that we have the applicable right or option or take such action, as we determine in our sole discretion. Any determinations, decisions, or beliefs by us under this Merchant Agreement may be made by us in our sole discretion. As used in this Merchant Agreement, 'including' means including, but not limited to. When this Merchant Agreement says that you 'will' take an action, this means that you are agreeing to take the action and that you must take that action.
Entire Agreement:This Merchant Agreement, along with the Terms of Service, our Privacy Policy, and our Purchase Policy, constitute the entire agreement between Eveenty and you concerning the subject matter hereof and supersedes all prior proposals, communications, representations, understandings, and discussions, oral or written concerning the subject matter of this Merchant Agreement, other than any written agreement for Services between you and an authorized officer of Eveenty.
Force Majeure:Eveenty will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, epidemics, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Assignment:This Merchant Agreement is not assignable or transferable by you except without our prior written consent. Eveenty may transfer and assign any of its rights and obligations under this Agreement without consent.
No Relationship Created:No independent contractor, agency, partnership, joint venture or other such relationship is created by this Merchant Agreement.
Applicable Law and Jurisdiction:The Applicable Law and Jurisdiction terms set forth in Section 12.3 of the Terms of Service apply to this Merchant Agreement.

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