Purchase Policy

Updated as of: July 24th, 2025

Inc. ("Evently," "we," "us," or "our") wants to ensure transparency, fairness, and efficiency in our purchasing process. This Purchase Policy aims to provide clear purchasing expectations and understanding to all Users, including Attendees, Vendors, Sponsors and Organizers ("you" or "your") using our Services.

The rights and obligations contained in this Purchase Policy are in addition to and are incorporated into the Terms of Service and Merchant Agreement by reference. Capitalized terms that are not defined in this Purchase Policy have the definition provided in the Terms of Service or the Merchant Agreement. In the event of a conflict between or among this Purchase Policy, the Merchant Agreement, and the Terms of Service, the following order of precedence will apply: first this Purchase Policy, then the Merchant Agreement, then the Terms of Service.

1. Currency

All prices listed on our Services for tickets, booths at Events, sponsorship for Events, and products or services by Vendors shall be in the currency specified in the applicable invoice and/or order form.

2. Payment Methods

Through our Payment Processor Partners, accepts several methods of payment to accommodate your needs, including American Express, Visa, MasterCard, Discover, Apple Pay, and Google Pay (the "Payment Schemes").

3. Who You Are Buying From

act as the agent to Organizers and Vendors (who engage in Vendor Business Services) (the "Merchants"), for whom we generally sell tickets, booths, and sponsorships for Events as well as products or services by Vendors, respectively (the "Merchants Products and Services"). will be handling the transaction and collecting payment on behalf of the Merchants when you make a purchase on our Platform.

4. Pricing and Availability

As is an agent of the Merchants, we do not set the prices of the Merchants Products and Services. In response to your online request for the Merchants Products and Services, we contact the Event Organizers. Organizers maintain their own database of inventory system, as applicable. The availability of the Merchants Products and Services is determined at the time of your query on our Platform and based on information provided to us by the Merchants, we do not control this inventory or its availability.

5. Order Confirmation

Once your online request for the Merchant Product or Service is processed, your order is confirmed when we send you a confirmation, in the form of a confirmation page, email, or other electronic messages as you have agreed to in our Terms of Service ("Order Confirmation").
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

6. Processing Fees

The Merchants Products and Services purchased on our Platform are typically subject to, among other possible fees, a per transaction processing fee (the " Fees"). Additionally, we collect tax as required by the provincial, territorial, or local laws. We may display the tax separately or include it in the total Fees amount. Please note that the Fees may not reflect the actual cost to process your order, and in some cases, these fees may include a profit to .

7. Canceled, Postponed, Rescheduled, and Moved Events

Occasionally, for reasons beyond our control, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue.

Event Cancellation: If an event is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase if no notice otherwise comes from the Merchants.
Changes to an Event: If the event is postponed, rescheduled, or moved, your Merchant Products and Services are still valid, and no further action is required. However, the Merchants may approve refunds for the event. Any refund is determined on an event-by-event basis by the Merchants, and may be subject to limitations set by the Merchants. If the Merchants approve the refund, we will send you a notification to inform you that you may submit a request for a refund. Alternatively, you may simply keep your Merchants Products and Services as subject to postponed, rescheduled, or moved event.
Notification: If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund procedures. For exact instructions on any particular canceled, postponed, rescheduled, or moved event, please check the event information online and in your Account (or the most current information on the status of the event), or contact us at info@.com.
Liability: We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.

8. SMS Ticket Delivery Fee

SMS Ticket Delivery is an optional, non-marketing service to send tickets via text message. By selecting this option at checkout, you agree to pay a small fee, typically between $0.99 to $1.99 per ticket. Standard carrier message and data rates may apply. You can opt out at any time; tickets will then be delivered by email only. The SMS fee is non-refundable once the ticket is sent; if no SMS was sent, a pro-rata refund may be issued.

9. Purchase Protection Fee (Optional)

Purchase Protection is an optional add-on, ranging from 10% to 15% of the total transaction, providing coverage as per the protection terms. Coverage details, claim procedures, exclusions, and refund rules are provided before purchase. Fees are non-refundable once a claim is paid; otherwise, refunds follow the protection terms.

10. Credit Card Payment Fee

When paying by credit card, the total charged may include a Card Payment Fee in addition to the card processor's standard fees. This fee covers payment processing and administrative costs and is included in the total payment, reflected on the receipt.

11. Convenience Fee

Some events may include a Convenience Fee for extra services or costs (e.g., special handling, third-party services, or premium support). If charged, it will be clearly disclosed at checkout and on the receipt. Refunds of any Convenience Fee follow the event's refund policy and the terms displayed at checkout.

12. Refunds

All sales for the Merchants Products and Services are final and refunds are only allowed in limited circumstances.

Permitted Refunds: Refunds are permitted as described in this section and section 7. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by the Merchants generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged.
Refund Qualifications: If any Merchants Products and Services fail or are canceled for reasons that determines, acting reasonably, are attributed to you, you will be charged no more than the full price for the Merchants Products and Services in accordance with our Terms of Service and the Merchant Agreement.
The terms and conditions that apply to charges for the Merchants Products and Services provided by the Merchants are set out in our Terms of Service.If the Merchants Products and Services fail or are canceled for any reason that determines, acting reasonably, are not attributed to you, you may be entitled to a refund for any charges paid for that purchase. The Merchant will issue a refund to the original method of payment used at time of purchase.If you have other issues with any Merchants Products and Services, you may contact the Merchant for recourse.If you have other issues with Items provided by a Merchant, please see the section for Governing Law & Jurisdiction in our Terms of Service. This section does not limit your rights under the non-excludable portions of any applicable consumer laws.

Processing Refunds: If you are eligible for refunds, the Merchant will issue a refund of the Merchants Products and Services for the price you paid, less of any Fees and Bank Fees (defined in the Merchant Agreement).
If a refund is issued: it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card. If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.
If your Account: or Accounts, have outstanding balances owed to , reserves the right to hold any and all refunds for said accounts until such time as no outstanding balances remain.

13. Account, Order, and Billing Information Verification

All information on your Accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancellation, at any time. Furthermore, if your order is cancelled for any of the foregoing reasons, we may sell the Merchants Products and Services you intend to purchase to another customer without further notice.

14. Pricing and Other Errors

If the amount you pay for a Merchants Products and Services is incorrect (regardless of whether it is incorrect because of an error in a price posted on our Platform or otherwise communicated to you), if you are able to make an order or purchase before its scheduled release for available purchase, or if you are able to order or purchase Merchants Products and Services that was not supposed to have been released for sale, then we will have the right to cancel that order or purchase for the Merchants Products and Services and refund you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of our Platform or other Eventy operated system. We will not be liable for any expenses that you, or anyone else, incurs in connection with errors of this nature. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.

15. Limitation of Liability

Please see the Limitation of Liability section in our Terms of Service for limits on our liability.

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